Privacy Policy

Effective Date: 4th August 2026

At Bark & Bounce, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Who We Are

Business Name: Bark & Bounce

Email: izzyianson888@gmail.com

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.

2. Information We Collect

We may collect the following personal information when you contact us, make a booking, or use our services:

Personal Information

Name
Address
Telephone number
Email address
Emergency contact details

Dog Information

Dog's name, breed and age
Veterinary practice details
Medical conditions
Vaccination status (where required)
Behavioural information
Dietary requirements
Exercise preferences
Microchip details (if provided)

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on our website

This information helps us improve our website and services.

3. How We Use Your Information

We use your information to:

Provide dog walking services.
Manage bookings and appointments.
Contact you about your bookings.
Respond to enquiries.
Keep your dog safe while in our care.
Contact your emergency contact if necessary.
Arrange emergency veterinary treatment if required.
Improve our services and website.
Meet our legal and regulatory obligations.

We will only use your information where we have a lawful basis to do so under UK data protection law.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when necessary with:

Veterinary practices in an emergency.
Our payment provider.
Website or booking software providers.
Government authorities where required by law.
Professional advisers such as accountants, insurers or solicitors where appropriate.

Any third parties who process personal information on our behalf are required to keep it secure and only use it for the agreed purpose.

5. How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Your information is stored securely and is only accessible to authorised persons.

6. How Long We Keep Your Information

We only keep personal information for as long as necessary to:

Provide our services.
Comply with legal obligations.
Resolve disputes.
Maintain business records.

When your information is no longer required, it will be securely deleted or destroyed.

7. Your Rights

Under the UK GDPR, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information where appropriate.
Request restriction of processing.
Object to certain processing activities.
Request transfer of your information where applicable.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided above.

8. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

You can control or disable cookies through your browser settings.

9. Marketing

We will only send marketing communications if you have chosen to receive them.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated effective date will be shown at the top.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Bark & Bounce